Shipping policy
At DoeJewels, we’re committed to delivering your orders quickly and safely. Here’s everything you need to know about how your order gets to you.
1. Order Processing and Dispatch
Orders are processed within 1-2 business days after payment confirmation.
We ship all orders using Shiprocket, a trusted logistics partner.
Once dispatched, you’ll receive a tracking ID via email or SMS to follow your order in real-time.
2. Shipping Charges
Free shipping on orders above ₹499.
A flat ₹79 shipping fee applies to orders below ₹499.
3. Cash on Delivery (COD)
COD is not available at the moment.
We are working with partners to bring this feature soon — stay tuned!
4. Delivery Timeline
Delhi NCR & Mumbai: Expected delivery within 2-5 working days.
Rest of India: Delivery typically occurs within 5-7 working days, depending on your location.
You’ll also receive a tracking link with your expected delivery date once the order is dispatched.
5. Delivery Tips
Double-check your address details for a smooth delivery.
Ensure your contact number is active in case the delivery partner needs to reach you.
6. Damaged or Tampered Packages
If your package looks damaged or tampered with upon arrival:
Please do not accept the delivery.
Contact us immediately at support@doejewels.com with your order details.
7. Need Help?
Email: support@doejewels.com
Phone: 7982892359
Address: 1604, Ivory Alps, Wadala, Mumbai, 400037
179-D, Pkt B Mayur Vihar 2, Delhi, 110091
Thank you for shopping with DoeJewels — you're special. ✨
