Refund policy

At doejewels.com, we are committed to ensuring your satisfaction with every purchase. If you are not entirely pleased with your order, our Return and Exchange Policy is designed to facilitate a smooth and hassle-free process.

1. Return and Exchange Eligibility

Time Frame: You have 7 days from the date of receiving your order to initiate a return or exchange.

Condition of Items: Products must be returned in their original condition, unused, and with all original labels, tags, and packaging intact.

Non-Returnable Items: Certain products, such as personalized items, earrings (for hygiene reasons), and sale items, are non-returnable. Please refer to the product description for specific return eligibility.

2. Initiating a Return or Exchange

Contact Us: To begin the return or exchange process, please contact our customer support team at support@doejewels.com within 7 days of receiving your order. Provide your order number, the product(s) you wish to return or exchange, and the reason for the return.

Approval: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number along with detailed instructions on how to return the product.

3. Return Shipping

Shipping Costs: For returns due to defects or our error, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fees.

Packaging: Please securely package the product to prevent damage during transit. Including the original invoice and a copy of the RA number is recommended to expedite the process.

4. Refunds and Exchanges

Refund Method: Once we receive and inspect the returned product, we will process your refund to the original payment method within 7-10 business days.

Exchanges: If you wish to exchange an item for a different size or style, subject to availability, we will ship the exchanged product to you at no additional shipping cost.

5. Damaged or Defective Items

Reporting Issues: If you receive a damaged or defective product, please contact us within 48 hours of delivery at support@doejewels.com, providing your order number and images of the damaged item.

Resolution: We will offer a replacement or refund, including any shipping costs incurred.

6. Sale and Promotional Items

Policy: Items purchased during sales or with promotional discounts are subject to the same return and exchange policy unless otherwise stated.

7. Contact Information

For any questions or further assistance regarding our Return and Exchange Policy, please contact us at:

Email: support@doejewels.com

Phone: 79828 92359

We value your business and aim to provide a seamless shopping experience. Thank you for choosing doejewels.com!

 

.